Privacy Policy
This Privacy Policy explains how Caldorven AI collects, uses, stores, and protects information in connection with our AI-driven data analysis and decision-optimisation services. It is a general draft provided for informational purposes and should be reviewed and adapted to reflect your specific operations and applicable jurisdiction before use.
1. Introduction
Caldorven AI ("we", "us", "our") provides AI-driven data analysis and decision-optimisation tools for professional investors and remote strategic analysts. We are committed to protecting the privacy and security of the personal and business information entrusted to us by clients, prospective clients, and website visitors (collectively, "you").
This Policy applies to information collected through our website, client portals, onboarding processes, and any related services offered under the Caldorven AI name. By accessing our website or using our services, you acknowledge the practices described in this Policy.
2. Information We Collect
We collect information necessary to provide, secure, and improve our services. This may include, but is not limited to, the categories below.
Account & Identity Data
Name, business affiliation, professional role, email address, and contact details provided during onboarding or inquiry submission.
Usage & Technical Data
Log data, device and browser information, IP address, and interaction patterns collected when you use our website or platform.
Client-Provided Data
Data sets, documents, or inputs you submit for analysis through our AI-driven tools, handled under the terms of your service agreement.
Communications
Records of correspondence, support requests, and briefing requests submitted through our contact channels.
Cookies & Similar Technologies
Information collected through cookies or comparable technologies used to operate and improve our website, described further in Section 7.
Aggregated & Anonymised Data
Statistical or de-identified data derived from the above, used for internal analysis and service improvement.
3. How We Use Information
We use collected information for defined, legitimate business purposes, including:
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✓
Service Delivery
Operating, maintaining, and providing access to our data analysis and decision-optimisation tools.
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✓
Account & Communication Management
Managing onboarding, responding to inquiries, and sending service-related communications.
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✓
Security & Fraud Prevention
Monitoring for unauthorised access, misuse, or security incidents affecting our infrastructure or client data.
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✓
Service Improvement
Analysing usage patterns and feedback to refine platform performance, reliability, and functionality.
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✓
Legal & Regulatory Compliance
Meeting applicable legal obligations, responding to lawful requests, and enforcing our agreements.
4. Legal Basis for Processing
Where applicable data protection law requires a legal basis for processing personal information, we rely on one or more of the following: performance of a contract with you, compliance with a legal obligation, our legitimate business interests in operating and securing our services, and, where required, your consent. Where processing relies on consent, you may withdraw that consent at any time through the contact details provided on our website.
5. Data Sharing & Disclosure
We do not sell personal information. We may share information in the following limited circumstances:
Service Providers
Third-party vendors who support our infrastructure, hosting, or operational functions, bound by confidentiality and data protection obligations.
Legal & Compliance Requests
Where disclosure is required to comply with applicable law, regulation, legal process, or enforceable governmental request.
Business Transfers
In connection with a merger, acquisition, reorganisation, or sale of assets, subject to continued protection under this Policy or its successor.
6. Data Security
We maintain administrative, technical, and organisational safeguards designed to protect information against unauthorised access, alteration, disclosure, or destruction. Data transmitted and stored through our systems is handled using encryption protocols consistent with our published security practices. No system can be guaranteed completely secure, and we encourage clients to use strong access controls on their own end.
7. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to support core functionality, remember preferences, and understand aggregate usage patterns. You can control cookie behaviour through your browser settings; disabling certain cookies may affect website functionality. We do not use cookies to sell personal information to third parties.
8. Data Retention
We retain personal and client-provided information for as long as necessary to fulfil the purposes described in this Policy, including any applicable legal, accounting, or reporting requirements. When information is no longer required for these purposes, we take reasonable steps to delete, anonymise, or securely archive it in accordance with our internal data handling procedures.
9. International Data Transfers
Our infrastructure is UK-based. Where data is transferred outside the jurisdiction in which it was originally collected, we take steps intended to ensure that such transfers are subject to appropriate safeguards consistent with applicable data protection requirements. Specific transfer mechanisms should be documented and confirmed with legal counsel based on your operating jurisdictions.
10. Your Rights
Depending on your jurisdiction, you may have rights regarding your personal information, which may include the ability to:
Access
Request confirmation of, and access to, the personal information we hold about you.
Correction
Request correction of inaccurate or incomplete personal information.
Deletion
Request deletion of personal information, subject to applicable legal retention obligations.
Objection & Restriction
Object to, or request restriction of, certain processing activities.
Portability
Request a copy of your personal information in a structured, commonly used format, where applicable.
Withdraw Consent
Withdraw consent previously given for specific processing activities, where consent is the legal basis relied upon.
To exercise any of these rights, please contact us using the details provided on our Contact page. We may need to verify your identity before responding to certain requests.
11. Children's Privacy
Our services are intended for use by professional investors, analysts, and business clients. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete it.
12. Third-Party Links
Our website may contain links to third-party websites or services not operated by Caldorven AI. We are not responsible for the privacy practices or content of such third parties, and we encourage you to review their respective privacy policies before providing any information.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Material changes will be indicated by updating the "Last updated" date at the top of this page. Continued use of our website or services after such changes constitutes acknowledgement of the updated Policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out via the details listed on our Contact page. We aim to respond to legitimate inquiries within a reasonable timeframe.